Aluseg — Terms and Conditions of Service (Landlords)
Version 1.0 — [DATE] DRAFT FOR LEGAL REVIEW — NOT YET IN FORCE
Plain-language summary (not a substitute for the Terms): Aluseg is software that helps you manage rental properties in Portugal: tenants, documents, leases, rent schedules and an optional document-verification service. Aluseg does not collect or hold rent money — payments happen directly between you and your tenant. You are responsible for the tenant data you put into the platform and for your legal duties as a landlord. Paid verifications are delivered immediately and are non-refundable once delivered. We can both terminate at any time; you can export your data.
1. Who we are and what these Terms cover
1.1. The Aluseg platform, available at app.aluseg.com (the "Platform"), is provided by Quotidiano Tagarela LDA, a limited liability company incorporated under Portuguese law, with registered office at [REGISTERED ADDRESS], registered under company/NIPC number [NIPC], share capital of [SHARE CAPITAL] ("Aluseg", "we", "us").
1.2. Contact: [SUPPORT EMAIL] · [PHONE, optional].
1.3. These Terms govern the contract between Aluseg and the person or entity that creates a landlord account (the "Landlord", "you"). By creating an account, ticking the acceptance box, or using the Platform, you accept these Terms. If you accept on behalf of a company, you warrant that you are authorised to bind it.
1.4. Tenants, guarantors and other invitees interact with the Platform under the separate Tenant Terms of Use. Our processing of personal data is described in the Privacy Policy, which forms part of these Terms.
2. Definitions
- "Account" — your Aluseg workspace, including all data you and your invitees enter.
- "Content" — data, documents and files uploaded to your Account by you or your invitees (tenants, guarantors, team members).
- "Verificação Aluseg" (also "Analysis") — the optional paid service described in Clause 6.
- "Subscription" — a paid recurring plan giving access to Platform features, as described at [PRICING PAGE URL].
- "Consumer" — a natural person acting outside the scope of their trade, business or profession, within the meaning of Portuguese consumer law.
3. The Service
3.1. The Platform provides software tools for residential rental management in Portugal, including as available: property and tenant records; collection of tenant and guarantor documents via secure invitation links; generation of lease agreements aligned with the Portuguese legal framework (NRAU); electronic signature of leases; rent schedules and payment tracking; deposit and arrears tracking; notices and alerts (including NRAU deadline alerts and annual rent-update notices); and the Verificação Aluseg.
3.2. Aluseg is a software tool, not a party to your tenancies. Leases, notices and other documents generated by the Platform are concluded between you and your tenant. You remain solely responsible for reviewing them, for their execution, and for your legal, tax and registration obligations as a landlord (including, without limitation, communication of leases to the Tax Authority and stamp duty).
3.3. No legal advice. The Platform's templates, alerts, scores and reports are informational tools based on generally applicable rules. They are not legal, tax or financial advice, and no lawyer-client relationship is created. For advice on a specific situation, consult a qualified professional.
3.4. No handling of rent funds. The Platform records rent schedules and lets you register payments received. Rent is paid by tenants directly to you through channels outside the Platform. Aluseg does not collect, hold, control or redistribute rent or deposit funds and is not a payment institution. If we later integrate a third-party payment provider (e.g. a direct-debit provider), collections will be executed by that regulated provider under its own terms, with funds settling directly to you; any such feature will be governed by additional terms presented at activation.
3.5. We may improve, modify or discontinue features. If we materially reduce functionality of a paid plan, we will give you at least 30 days' notice; if the change materially harms you, you may terminate under Clause 11 and receive a pro-rata refund of any prepaid, unused subscription period.
4. Account, eligibility and security
4.1. You must be at least 18 years old and provide accurate, current information (including legal name, NIF, address and IBAN where requested). You must keep this information up to date.
4.2. You are responsible for safeguarding your credentials and for all activity in your Account. Notify us immediately at [SUPPORT EMAIL] of any suspected unauthorised access.
4.3. We may suspend the Account, with reasoned notice, where required by law, in case of serious breach of these Terms, non-payment, or a genuine security risk. Where practicable we will warn you and give you an opportunity to remedy before suspension.
5. Plans, fees and payment
5.1. Current plans, features, prices and taxes are shown at [PRICING PAGE URL]. Prices include VAT where stated.
5.2. Payments are processed by Stripe; Aluseg does not store your full card details. Subscriptions renew automatically for successive periods equal to the initial period unless cancelled before renewal. You can cancel at any time with effect at the end of the current period.
5.3. Price changes apply only from the next renewal and will be notified at least 30 days in advance. If you do not accept a price increase, you may cancel before it takes effect.
5.4. Right of withdrawal (Consumers). If you are a Consumer, you have the right to withdraw from a Subscription within 14 days of contracting, without giving reasons, by contacting [SUPPORT EMAIL] (a model withdrawal form is annexed). If you asked for the service to start during the withdrawal period, we may retain an amount proportional to the service already provided. The specific regime for the Verificação Aluseg is in Clause 6.7.
5.5. Late payment may lead to downgrade or suspension of paid features after notice and a reasonable cure period.
6. Verificação Aluseg (paid analysis)
6.1. The Verificação Aluseg is an optional, one-off paid service that (i) checks the conformity of the documents submitted for a tenant (and guarantor, where applicable), (ii) uses automated document-reading and analysis technology, including artificial-intelligence systems, to extract and cross-check financial and identity information, and (iii) produces a report with indicative solvency and trust/authenticity scores, evidence notes and red flags, together with a verification code and QR link.
6.2. Advisory only — you decide. The report is an informational aid. It is not a credit decision, a guarantee of payment behaviour, a fraud certification, or a recommendation to accept or reject a person. The decision to enter into, refuse or terminate a tenancy is yours alone and must involve your own human judgment. You must not represent the report to third parties as a decision made by Aluseg.
6.3. Inherent limits. The analysis depends on the authenticity, completeness and legibility of documents supplied by the tenant/guarantor and on automated extraction, which can contain errors. Where the system cannot determine a value it reports it as unavailable rather than estimating. Aluseg does not warrant that the analysis will detect all fraud or misstatement.
6.4. Non-discrimination. You may use the report only for legitimate tenant-selection purposes and in compliance with anti-discrimination law.
6.5. Price and credits. The Analysis is charged per report at the price shown at purchase (member and non-member pricing may differ). Subscriptions may include Analysis credits; credits have no cash value, are non-transferable and expire with the Account.
6.6. Delivery, failure and validity. The report is normally delivered within minutes. If we cannot deliver a paid Analysis, the case is marked as failed and your Account is automatically compensated (credit or refund of the price paid). Reports are valid for 90 days from issue; a newer report for the same tenant supersedes older ones, and superseded or revoked reports are flagged as such on their verification page.
6.7. Withdrawal — immediate performance. The Analysis is digital content/service performed immediately at your request. If you are a Consumer, by clicking to unlock the Analysis you expressly request immediate performance and acknowledge that you lose your right of withdrawal once the report has been delivered. If you withdraw after purchase but before delivery, we will refund the price. Delivered reports are non-refundable except under Clause 6.6 or your statutory rights regarding defective services.
6.8. Tenant transparency. The tenant-facing flow informs tenants/guarantors that their documents may be analysed by automated means, including AI systems, and states their rights (see Tenant Terms and Privacy Policy). You must not run an Analysis on documents obtained outside the Platform's flows unless you have a lawful basis and have informed the person concerned.
7. Your Content and your responsibilities as data controller
7.1. You retain all rights in your Content. You grant Aluseg a non-exclusive, worldwide licence to host, process, transmit, display and back up your Content strictly to provide the service (including operating the document pipeline, the Analysis, e-signature and notifications), for the duration of the contract.
7.2. Roles under the RGPD/GDPR. For personal data of tenants, guarantors and other data subjects that you enter into or collect via the Platform, you are the data controller and Aluseg acts as your processor, processing such data only on your documented instructions as expressed through your use of the Platform. The data-processing terms in Annex 1 (Data Processing Addendum) apply and form part of these Terms. For your own account data and for Aluseg's own operations, Aluseg is the controller as described in the Privacy Policy.
7.3. As controller, you warrant that: (a) you have a lawful basis to collect and process the tenant/guarantor data you handle through the Platform; (b) you provide data subjects any legally required information (the Platform's invite flow assists with this but does not replace your duties); (c) you will only request documents that are lawful and proportionate for tenant selection in Portugal; and (d) you will honour data subjects' rights requests concerning data you control.
7.4. You must not upload Content that is unlawful, that you have no right to process, or that infringes third-party rights; and you must not use the Platform to harass, discriminate or mislead.
8. Electronic signatures
8.1. The Platform's signature ceremony implements an electronic signature with signer identification, one-time-code verification and a tamper-evident audit trail. Under Article 25 of the eIDAS Regulation, such signatures may not be denied legal effect solely for being electronic; however, specific documents or counterparties may require qualified signatures or notarised form.
8.2. You are responsible for confirming that an electronic signature is adequate for your specific document and counterparty, and for retaining signed documents and their audit trails for your records.
9. Acceptable use
You must not: (a) breach applicable law; (b) attempt to probe, disable or overload the Platform or circumvent its security or access controls; (c) access data of other accounts; (d) reverse-engineer the Platform except as permitted by law; (e) resell or provide the Platform to third parties outside your organisation except as expressly allowed by your plan; (f) use robots or scraping against the Platform; (g) upload malware; or (h) use the Analysis to build a competing scoring product.
10. Availability, support and data protection measures
10.1. We aim for high availability but the Platform is provided "as is" and "as available"; maintenance windows and factors outside our control (including third-party providers) may cause interruptions. Where feasible we will announce planned maintenance.
10.2. We implement appropriate technical and organisational measures, including encryption in transit, encrypted storage, access segregation per account, audit trails and EU-region hosting of the primary database. Details and the list of subprocessors are in the Privacy Policy and Annex 1.
10.3. Support is provided by email at [SUPPORT EMAIL] on business days.
11. Term, termination and data export
11.1. The contract runs until terminated. You may terminate at any time in the Platform or by email; paid periods already started are not refunded except as stated in these Terms or required by law.
11.2. We may terminate for convenience with 30 days' notice, or with immediate effect for serious breach (with notice stating the ground), insolvency, or where required by law.
11.3. Data export and deletion. You may export your data at any time using the Platform's export features or by requesting a copy. After termination we keep your Content available for export for 30 days, then delete or irreversibly anonymise it within 90 days, except where retention is required by law (e.g. invoicing records) or for the audit trails of signed documents, which are retained as evidence for the applicable limitation periods.
12. Liability
12.1. Nothing in these Terms excludes or limits liability that cannot be excluded under Portuguese law, including for wilful misconduct (dolo) or gross negligence, or Consumers' statutory rights.
12.2. Subject to 12.1, Aluseg's total aggregate liability arising out of or in connection with the contract in any 12-month period is limited to the amounts you paid to Aluseg in that period (or €100 if you are on a free plan).
12.3. Subject to 12.1, Aluseg is not liable for: (a) decisions you take based on reports, scores, alerts or templates (Clauses 3.3 and 6.2); (b) acts or omissions of tenants, guarantors or other third parties, including false or forged documents they submit; (c) indirect damages, loss of profit or loss of business; (d) your failure to meet your own legal duties as landlord or controller.
12.4. If you use the Platform as a business, you will indemnify Aluseg against third-party claims arising from your breach of Clause 7 (data controller duties) or unlawful use of the Platform.
13. Intellectual property
The Platform, its software, design, trademarks and databases are and remain the property of Aluseg or its licensors. Feedback you give us may be used to improve the service without obligation. Nothing transfers to you any IP right other than the right to use the Platform under these Terms.
14. Changes to these Terms
We may amend these Terms for legal, security, technical or product reasons. Material changes will be notified at least 30 days in advance by email or in-product notice. If you do not accept a material change, you may terminate before it takes effect; continued use after the effective date constitutes acceptance. The current version is always available on the Platform.
15. Miscellaneous
15.1. You may not assign the contract without our consent; we may assign it within a corporate reorganisation with notice to you. 15.2. If a clause is held invalid, the remainder stays in force. 15.3. No waiver is implied from tolerance of a breach. 15.4. These Terms are drawn up in Portuguese and English; in case of divergence, the Portuguese version prevails. [Note: publish both.]
16. Governing law, disputes and consumer information
16.1. These Terms are governed by Portuguese law. For Consumers, mandatory protections of the law of your habitual residence remain unaffected.
16.2. Courts of [Lisbon] have jurisdiction, without prejudice to mandatory consumer venue rules.
16.3. Consumer dispute resolution (Lei n.º 144/2015). In case of dispute, a Consumer may resort to alternative dispute resolution entities, e.g. CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (https://www.cniacc.pt) or the arbitration centre of your district; the EU ODR platform is being phased out — check current status. [CONFIRM ADR ENTITY WITH LAWYER.]
16.4. Livro de Reclamações. Complaints may be submitted through the Electronic Complaints Book at https://www.livroreclamacoes.pt/ [MANDATORY — ENSURE REGISTRATION].
Annex 1 — Data Processing Addendum (Aluseg as processor)
Subject matter and duration: processing of tenant/guarantor personal data on behalf of the Landlord for the duration of the contract. Nature and purposes: hosting, storage, structuring, document collection, automated document analysis (including AI-assisted extraction), report generation, e-signature, notifications, backups. Categories of data: identification data (name, ID document, NIF, NISS), contact data, address, professional and financial data (payslips, tax returns, credit-responsibility map, bank statements), signature and audit data. Data subjects: tenants, prospective tenants, guarantors.
Aluseg shall: (a) process such data only to provide the service and on documented instructions; (b) ensure persons authorised to process are bound by confidentiality; (c) implement measures under Art. 32 GDPR; (d) engage subprocessors only under equivalent obligations — the current list is in the Privacy Policy, with 30 days' advance notice of changes and right to object on reasonable grounds; (e) assist the Landlord with data-subject requests and Arts. 32–36 obligations, taking into account the nature of processing; (f) notify the Landlord without undue delay after becoming aware of a personal-data breach affecting their data; (g) at termination, delete or return the data per Clause 11.3; (h) make available information necessary to demonstrate compliance and allow audits, which may be satisfied through documentation and third-party attestations where reasonable. Transfers outside the EEA occur only with appropriate safeguards (see Privacy Policy).
Annex 2 — Model withdrawal form (Consumers)
To Quotidiano Tagarela LDA, [ADDRESS], [SUPPORT EMAIL]: I hereby give notice that I withdraw from my contract for the provision of the following service: [ ] Ordered on [date] · Name of consumer · Address of consumer · Signature (only if on paper) · Date
[DRAFT — for review by Portuguese counsel before publication.]