Aluseg — Tenant & Guarantor Terms of Use

Version 1.0 — [DATE] DRAFT FOR LEGAL REVIEW — NOT YET IN FORCE

Plain-language summary: A landlord invited you to use Aluseg to submit documents, review information or sign a lease. Aluseg is the software; your (prospective) landlord decides everything about the tenancy. Using Aluseg as a tenant is free. Your documents may be checked by automated systems, including AI, and the results are shared with the landlord — a human (the landlord) always takes the final decision, and you can contest results and ask for human review. Submitting false documents can have legal consequences.

1. Who we are

1.1. Aluseg (app.aluseg.com) is operated by Quotidiano Tagarela LDA, registered office [REGISTERED ADDRESS], NIPC [NIPC] ("Aluseg", "we"). Contact: [SUPPORT EMAIL].

1.2. These Terms apply to you when you use Aluseg as a tenant, prospective tenant or guarantor (fiador) — typically through a personal invitation link sent by a landlord, or through a signature or verification page ("Tenant Flow"). They do not replace, and prevail over nothing in, the lease or any other agreement between you and the landlord.

2. The three-party relationship

2.1. Aluseg provides software to the landlord. Aluseg is not the landlord, not an estate agent, and not a party to the tenancy. All decisions about the property — including whether to offer you a tenancy, on what terms, and any decision based on submitted documents — are taken by the landlord, not by Aluseg.

2.2. For your personal data submitted in the Tenant Flow, the landlord is the data controller and Aluseg processes it on the landlord's behalf, as described in our Privacy Policy (which also explains the limited processing for which Aluseg itself is controller, such as securing the service).

3. Using the Tenant Flow

3.1. Free of charge. Aluseg does not charge tenants or guarantors for the Tenant Flow.

3.2. Invitation links are personal. Links sent to you may carry access to your file. Do not share them. Links expire and can be regenerated by the landlord.

3.3. Eligibility. You must be at least 18 and legally capable of contracting.

3.4. Voluntary submission. You choose whether to submit documents. Documents typically requested include identification, proof of address, income documents (payslips, tax return), employment information and — for guarantors — equivalent documents. If you do not submit them, Aluseg will not process them, but the landlord may not be able to progress your application.

3.5. Accuracy and authenticity. You warrant that everything you submit is authentic, accurate and relates to you (or to the person you lawfully represent). Submitting forged or altered documents may constitute a criminal offence and will be reflected in verification results shared with the landlord.

4. Automated verification (Verificação Aluseg)

4.1. If the landlord requests it, your submitted documents are analysed by automated systems — including optical character recognition and artificial-intelligence models — to extract financial and identity information, check documents against each other, and produce indicative solvency and authenticity scores and notes for the landlord.

4.2. A human decides. The output is an aid to the landlord's own assessment. Aluseg does not take any decision about you. The landlord is required to apply human judgment to any decision concerning your tenancy.

4.3. Your rights. You have the right to obtain human intervention regarding the automated analysis, to express your point of view, and to contest the result — first with the landlord, who controls your application, and also via Aluseg at [SUPPORT EMAIL] for errors attributable to the analysis itself. You also have the data-protection rights described in the Privacy Policy (access, rectification, erasure, objection, portability, complaint to the CNPD — www.cnpd.pt).

4.4. Limits. Automated reading can contain errors, and results can be marked "unavailable" when a value cannot be determined. If you believe a result is wrong, contact the landlord and/or Aluseg — a re-analysis can be run on corrected or clearer documents.

5. Electronic signature

5.1. If you sign a lease or other document through Aluseg, the signature ceremony will identify you (including by one-time code sent to your contact details) and record a tamper-evident audit trail (time, identification data, document hash). You should download and keep the signed document.

5.2. By starting a signature ceremony you agree to sign electronically. If you prefer a handwritten signature, tell the landlord before signing — the choice of signature method belongs to the parties to the lease.

6. Acceptable use

You must not misuse the Tenant Flow — including submitting documents of another person without lawful authority, attempting to access other people's data, probing or attacking the service, or uploading malware. We may suspend access that endangers the service or other users, and unlawful conduct may be reported to the landlord and to authorities where required.

7. Liability

7.1. Aluseg is liable under the general terms of Portuguese law for the operation of the software, and nothing in these Terms limits rights that cannot be limited, including consumer rights.

7.2. Aluseg is not responsible for the landlord's decisions or conduct, for the content of the lease, for the state of the property, or for obligations between you and the landlord.

8. Changes, law and disputes

8.1. We may update these Terms for legal, security or product reasons; the version in force is always available in the Tenant Flow, and material changes will be signposted.

8.2. Portuguese law governs. Mandatory protections of the law of your habitual residence remain unaffected. Consumers may resort to alternative dispute resolution (e.g. CNIACC — www.cniacc.pt) [CONFIRM ADR ENTITY]; complaints may also be filed through the Electronic Complaints Book — www.livroreclamacoes.pt.

8.3. Questions and privacy requests: [SUPPORT EMAIL].

[DRAFT — for review by Portuguese counsel before publication.]